FAQ

Air travel is as safe for pets as it is for people. All pets flown as excess baggage or as cargo fly in the cargo hold of the plane. This area is heated, cooled and pressurized. It is the same air you are breathing when you fly in the cabin.

Whether you travel together or whether your pet travels alone, your pet will travel in the same aircraft cargo compartment.

We strongly recommend against tranquilizing your pet because sedatives suppress the respiratory system of the animal and often cause disorientation. AVMA, the American Veterinary Medical Association, has explained the risks of sedation. It is possible that your pet is the rare exception to the non-sedation rule. Please read the AVMA recommendations and call us to discuss your pet's needs.

We will give your pet a drink of water at the airport before departure, but we do not put full bowls or bottles or cubes of ice in the crate. It is our experience that water invariably spills during transit, often leaving pets wet and uncomfortable. Your pet is likely to be thirsty after the flight (just as you might be), so please provide a drink as soon as you can safely take the pet out of the crate. Food is not provided during the flight because it can be a choking hazard.

Yes. You can attach small personal items (a serving-size bag of food, a leash and collar) to the top of the crate, but please don't send anything valuable since these items can become detached during shipping. Comfort items or items with a familiar smell such as a blanket or towel, can go inside the crate, on top of the absorbent material. Many pets like to have a favorite toy with them, but do not include large bones or other heavy objects that could be hazardous in the event of turbulence.

We can provide absorbent material and place it along the bottom of the crate to absorb any in-flight accidents.

The best thing you can do to acclimate your pet for his upcoming move, is to make sure he is comfortable with his crate. Start by putting treats in the crate and then progress to leaving your pet in the crate for short periods of time while you are out. This will help avoid separation anxiety and ensure a comfortable move.

If you bring a leash, you can walk your pet before and after the voyage.

Pay beforehand through bank transfer for export. Pay in person at the pick-up location for import. We accept cash and card payments (Bancontact, Maestro, VISA and MasterCard). Please note that payments are not accepted over the phone or internet.